This policy covers purchases made on TryKrea3 (https://krea-3.com) for Krea 3 image editing. We do not operate recurring monthly subscriptions; we sell one-time, permanent credit packs.
Seven-day first-purchase refund guarantee
You may request a cash refund for your first credit pack purchase within 7 days of payment if fewer than 10% of the credits from that pack have been consumed.
- Requests should be sent from your registered account email to support@krea-3.com.
- After seven days from purchase, the voluntary refund window closes.
- If 10% or more of that purchase has been spent, the refund does not apply.
- This policy is TryKrea3's voluntary guarantee; mandatory consumer rights under applicable local laws remain unaffected.
Credit packs never expire
Credits purchased on TryKrea3 are permanent. They do not reset or expire at the end of the month. You may buy 100 credits today and spend them months later across multiple design projects.
Current credit packs:
- Small Pack: $9.90 for 100 permanent credits.
- Large Pack: $24.90 for 300 permanent credits (16% volume discount).
Yearly plans and cancellation
Cancel from Billing to stop any future renewals. Cancellation does not remove credits already delivered. Where annual subscriptions or commitments are offered, they may be refunded pro rata for whole unused months, separately from the seven-day first-purchase offer. A month in which you spent credits is not an unused month.
Failed and refused generations
If an image generation times out, encounters an upstream API failure, or is blocked by an automated moderation safety filter, your credits are automatically and instantly refunded back to your ledger.
Failed generations cost zero (0) credits. If an expected credit restoration does not reflect in your account balance within 5 minutes, please contact support@krea-3.com with your task ID.
Cash refunds are returned net of payment-processing fees
Approved cash refunds are returned net of payment-processing fees to the original payment method when supported by the payment processor. We deduct the payment-processing fees actually charged on the original transaction, apportioned to the amount being returned. We never deduct more than the refund itself. This applies only where permitted by law.
You may choose account credit instead: the approved amount stays in your account balance with nothing deducted.
Chargebacks & Support
If you experience any billing discrepancies, please reach out to our team at support@krea-3.com before initiating a bank dispute or chargeback. We review and resolve billing inquiries within 24 to 48 hours.
Disclaimer: TryKrea3 (krea-3.com) is an independent workspace that runs Krea 3 through OpenRouter. Not affiliated with or endorsed by Krea AI.